What do I need to know?

✅ DO act responsibly when on-site with reference to the health and safety, and wellbeing of your dog(s)

✅ DO help yourself to the fresh running water we have on-site

✅ DO contact us as soon as possible if anyone tries to enter the field or main car park during your booking time by calling 01953 571728

✅ DO ensure all areas are kept clean and tidy. Any mess left during your session should be cleaned up before your departure and before exiting the site

✅ DO ensure you clear up any dog poo using the bins provided

❌ DO NOT leave any dog poo anywhere on-site other than inside the bins provided

❌ Please DO NOT turn up or use our facility without pre-booking. Bookings can be made from 2 hours in advance

❌ DO NOT turn up to Peddars Paws before your booking time. We have purposefully scheduled 25 and 55 minute sessions to prevent any crossover between customers

❌ We DO NOT allow more than 6 dogs in a single session

❌ DO NOT bring dog(s) with any kind of virus or disease to our facility. For example, if your dog(s) has had any kind of illness including kennel cough, diarrhoea, or sickness in the past 72 hours

❌ We DO NOT currently have any lights at Peddars Paws

❌ Sorry we DO NOT have any toilet facilities for human use at Peddars Paws

❌ Please DO NOT litter. We kindly ask all litter to be taken away with you

❌ DO NOT use any barbecues or fires on-site

❌ DO NOT climb on the fencing or gates

❌ DO NOT allow your dog(s) to dig holes on the field. If they do, please fill in any holes to prevent accident or injury

✅ DO understand it is the responsibility of the hirer/user to ensure the field is safe and suitable for their dog(s) prior to letting them off lead and entering the field

✅ DO understand that the use of our facility is entirely at the hirer/user’s own risk

✅ DO ensure children under the age of 16 have adult supervision at all times

❌ DO NOT leave dogs or children unattended in the field or on-site at any time

❌ We (the proprietors) DO NOT accept any liability for any damage to property, injury, or death of any human or dog that use our facility

❌ We (the proprietors) DO NOT accept any liability for any medical/vet/hospital bills required for any human or dog as a result of any injury incurred when using our facility

✅ DO check your dog is up-to-date with flea, tick, and worm prevention. All dogs visiting our facility must be immunised before using the field

✅ DO comply with us if we kindly ask for supporting evidence to satisfy your dog(s) medical requirements such as a valid vaccination certificate. We reserve the right to decline access if such conditions cannot be met

✅ We DO advise the kennel cough vaccine but not obligatory

✅ DO remember our field is surrounded by 6-foot high fencing, with net skirting at the bottom for your dog(s) safety at all times

✅ We DO ensure that every reasonable effort is made to secure the Peddars Paws facility and is regularly checked to ensure the best safety possible for our customers and their dog(s)

✅ DO maintain a maximum of 3 dogs per adult on-site for the wellbeing of all dogs

❌ DO NOT use our facility if your dog has the ability to clear a 6-foot high fence. Unfortunately we’re not the ideal facility for you and your dog(s)

❌ Unfortunately we DO NOT currently accommodate XL Bully dogs at Peddars Paws. We understand this may be disappointing for some dog owners, but as a new business we've decided to make this decision to ensure the comfort and safety of all dogs and visitors at this time

✅ DO ensure you turn up on the right date and time

✅ DO park in our allocated waiting area if you arrive early

✅ DO contact us on 01953 571728 if someone in the field that has overstayed their time and does not appear to be leaving

✅ DO ensure you leave at the end of your booking time in order to make way for the next customer, even if you arrived late

❌ Please DO NOT arrive earlier than 5 minutes prior to your booking time

❌ DO NOT open the gate to the main car park if there is someone else in there

❌ We (the proprietors) DO NOT accept no responsibility for missed bookings

✅ DO use the allocated 5 minutes in between bookings for entry and exit

✅ DO allow the previous customer to lock the gate behind them before you enter. Once they’ve vacated the premises you can go over and unlock the gate to the main car park to begin your session

✅ DO use our padlock code to unlock the gate to the field car park at your booking time only. Please securely close the gate behind you before letting your dog(s) out of your vehicle

✅ DO ensure you know the padlock code. This is provided in our reminder 2 hours before your booking via email and SMS/text message. If you don’t receive our reminders for whatever reason, please call 01953 571728 and provide us your full name and booking time slot

✅ DO remember the field is a pasture area and there may be natural hazards, such as uneven ground, mole hills, and certain weather conditions may cause the field and/or the parking area to become slippery

✅ DO remember to take home any dog toys brought with you

❌ We DO NOT accept responsibility for any human or dog injury caused by the use of our own equipment, your own equipment, or any equipment left by the previous user of our facility

✅ We DO advise your dog(s) are insured under your own public liability insurance as the dog(s) owner

✅ We DO ensure all precautions are taken to prevent any dog(s) from escaping but in the rare event of an escaped dog, please call us on 01953 571728 and we will do our best to help where possible

❌ We (the proprietors) DO NOT accept any responsibility or liability for escaped dogs

✅ DO use the allocated 5 minutes in between bookings for entry and exit

✅ DO vacate the site at the end of your time slot – ensuring the area is ready for the next customer

✅ DO always lock the gate behind you when vacating the main car park and before leaving Peddars Paws – even if you see the next customer waiting, please lock the gate behind you as this follows the procedure/rules here at Peddars Paws and ensures the safety of all our customers and their dog(s)

✅ The hirer/user of our facility DO agree that the proprietors maintain full control and possession of Peddars Paws dog field and any equipment supplied at all times

❌ The hirer/user of our facility does NOT constitute any rights over the land

✅ We DO accept most debit and credit cards. Payments are collected using Square; our chosen, secure payment processor

✅ DO consider creating an account after your first booking with us for a faster checkout and booking process next time (not compulsory)

❌ We DO NOT accept responsibility for card details entered incorrectly when booking with us

✅ We DO have the right to cancel your booking if we deem it appropriate. For example, due to extreme weather conditions. We will be in contact to arrange an alternative date and time

✅ We DO have the ability to reschedule any appointments or cancel and receive a refund up to 24 hours prior to your appointment time

✅ Please DO bare with us as refunds have to be manually processed and can take up to 7 working days to complete